Shipping & Policies
We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.
Free In-Store Pickup
In-store pickup is free for all items, including bikes. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup.
If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.
Shipping Options
Shipping options are available for most apparel and accessory items. Orders typically ship within one business day of being placed if product is "in stock" in the store, or if the product being received to our location from "in warehouse" if drop shipping direct is unavailable.
In-store pickup is available for all items, including bikes. Due to our dealer agreements, we cannot ship new bicycles in original packaging. Bikes must be properly assembled before being repacked to meet safely regulations.
Sorry, but we do not ship outside of the U.S.
Shipping charges follow the following guidelines:
| Order Subtotal | Shipping charge |
| < $50 | $18* |
| $50 - $150 | $12* |
| > $150 | $10* |
Information Security
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
Returns/Cancellations
If there’s a problem with a product that you purchased from us, we can process a return within 30 days of the original purchase. We will refund the original purchase amount upon receipt of the purchased items. For items that are defective, we will cover shipping costs, however for all other returns, customer is responsible for all return shipping. Merchandise must be new and in the original packaging. Merchandise returned that appears used may be subject to a restocking fee.
Orders being fulfilled from "In Warehouse" may be subject to a 10% restocking fee in the event of order cancellation. Orders being returned that were fulfilled from "In Warehouse" may also be subject to a 10% restocking fee.
Labor fees, such as custom wheel builds or other services, Last Chance items, and non-defective bicycles are non-refundable.
Prices and Information
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!